How to transform your practice in 30 days:
Schedule regular ongoing training every week (2x a week). Train, train and train some more. Start with your mission, vision and core values. Then, expand from there. Cover the “simple” things you expect everyone to know, but most in fact don’t, like, how to answer phones, how to greet visitors that appear at the door, how you want the folks behind the desk to STAND UP and maybe even go around the counter and welcome guests when they arrive, how an office tour is conducted, how money is collected and finances are arranged (Think that’s just a front desk only job? ALL on your team should know how it works so they can talk intelligently about it – because, patients will ask the one who has “no clue!”), how new patients are handled, and on and on and on. If you don’t train on this stuff and do it regularly, how can you expect it to be done the way you want? Oh, and don’t get me wrong, it’s not YOU doing the training, it should be your team leader, department leader, or DAs, hygienists, etc. all chipping in and doing training. What you’ll find is that many of them could not, right now, conduct a training because they have no idea how you’d like to handle much of these simple, small things! Create a calendar with topics and get going. If you do 2 trainings a week at a half-hour each, that’s 8 sessions and a total of 4 hours of training in the next 30 days!