Aristotle postulated that, “Nature abhors a vacuum.” And, it couldn’t be more true in dental practice or frankly, any business.
What do I mean by “a vacuum,” exactly?
The easiest way to think of it is like this: When you lose an employee or fire one, the void left behind is a vacuum. And, it will get filled. Therein lies the upside or downside of nature, depending on what your level of commitment is to fill the void.
Think of recent foreign policy mistakes our country has made in the Middle East. When our troops were, according to some, prematurely pulled out, a void, or vacuum, was left. There was no one to really continue democratic policies and enforcement so ISIS and other terrorist groups seized the opportunity to fill that void as we pulled out.
Now, in terms of business, and specifically, in your practice, no matter what you’re considering, if a void is created, it will fill. How and with whom it’s filled should be up to you.
That’s the subject of this week’s Memo: Are you forcing to fill the voids left, for example when it comes to staffing, with the right people, or, are you just letting the void be filled with whomever and whatever, no matter their allegiance, skills, background, ethics, morals, training, etc.?
My personal policy with staffing is that any void created or occurring whether intentional or accidental, must be intentionally filled with a more qualified replacement than that which occupied it before. This is one way to surely experience kaizen, or, constant improvement.
If you’re allowing the vacuum to be filled due to sloth or laziness, just as in the Middle East, you and your practice will pay a hefty penalty and the recovery could well take weeks, months or, depending on severity, even years.
Be aggressive and don’t let a vacuum in your practice catch you off guard. Business is no place for defense. We must always be on the offense, pushing ahead, with a strong defensive back-up plan, just in case.