Patient retention problems? Dr. Kevin Coughlin (14 dental practices — whip smart) and Jerry Jones distill what it takes.
Nothing for sale…just PURE training.
Patient Attraction and Retention Strategies, Resources & Coaching for both Start-Up & Mature Dental Practices
A couple of weeks ago I asked y’all to help me out by answering a survey about your biggest challenges in business and the results are in:
2. Operating as an effective CEO of your practice was the second challenge that dentists struggled with (coming in very close to number 1.)
3. Balancing the business side with the clinical side of practice was the least worrisome amongst dentists.
DIDN’T GET TO VOTE? VOTE NOW:
What is your biggest challenge in practice today? Is it…
All-in-all, these three were fairly close.
Thanks for helping me out by learning how to more effectively help you!
To learn more about how Jerry Jones Direct can help you reach your goals in practice, no matter what they are, a great place to start is the survey above!
Then, head on over to listen to what some of our Members are saying, here.
We’re excited to help you build the practice of your dreams!
This month’s LLH publication will knock your socks off; a commemorative issue that will feature the Solar Eclipse…sure to be a keepsake for your clients. And who do they have to thank…you!
If you’re not already using LLH as a simple way to keep your clients engaged, you should consider it. Contact your Member Ambassador or Lauren, at (503) 339-6000 for more info.
For over two decades and for the last 15 of those years, I’ve put into practice both in my own dental office and 100s of others: Leveraging new patient offers to induce a patient (or convince) to make an appointment as a new patient.
And, I’m not alone.
Two of the most successful dentists in America agree. In a conversation on DentalTown Founder, Dr. Howard Farran’s podcast, Howard and Heartland Dental Founder, Dr. Rick Workman, agree. In the podcast, Rick and Howard start out their conversation about their first encounter:
Rick Workman: Destin, Florida, first annual 1992, March of 1992. That weekend changed my life and you had a big part of that, and I mean that sincerely. I have got some notes here, but you taught me about the value of the location versus a doctor park. You taught me internally lit signs, hammered us to death on that, and you also introduced us in your first book about the notion of economic incentives, that with someplace between taboo or non-cool, but you just pointed out that it is not about that, it is about whether you want people to come in to your office or not. Because if you do, that is what you have got to do. You made a difference in my life.
Howard Farran: Well thanks Rick, that means a lot to me. And with the economic incentives, I think one of the problems with that is they are very different with women than they are with men and women make 90% of the appointments. I mean, I have never used a coupon in my life. I couldn’t imagine sitting on the front room floor cutting out a coupon to save a quarter on Folger’s Coffee. I mean, but they make 91% of the appointments and they turn in 90% of all of the coupons.
Now, here’s the rub…and go figure, but not all “coupons” or economic incentives are created equal.
In fact, the wrong one, timed improperly, can destroy a practice by generating the wrong calls at the exact wrong time.
The right one can generate all the new patient calls you could ever want.
Here are just a few considerations you should make before you ever decide to advertise or market your practice:
– What is your offer and why? Is it a free exam? Is it a $99 exam? Does it include a cleaning? A whitening offer? WHY is it that offer?
– Who is the target market you’re after?
– Where does this target market hang out? What do they read, watch or listen to?
– What kind of offers are they receiving now from other dentists or service providers?
– What proof can you offer that yours is a great practice?
– Why should they (your target market) listen or watch or read your offer or ad?
– What’s in it for them?
These are just a few questions to ask yourself before you ever embark on running an ad, hiring a marketing firm or ad agency (like JJD, for example).
Plundering ahead without answers to these questions and asking yourself WHY at least 2 more times once you provide an initial answer, will likely yield failure.
Just reading this qualifies you for a no-cost and no-obligation 1:1 consultation with one of my personally trained Jerry Jones Direct Member Ambassadors.
Ask and you’ll also qualify for a no cost Marketing Audit and Review, personally conducted by me, a $997 value, which will reveal the hidden opportunities and threats in your practice, right now. During these 1:1 consulting sessions, it’s not at all unusual for us to uncover massive income opportunities that can immediately grow your practice.
Call today: 503-339-6000, or, submit your information here with your request!
We first meet Lauren as a referral from Ideal Practices Founder, Mr. Jayme Amos. Dr. Roper has been a Member of ClearPath Society® since September of 2016. Dr. Roper used one of our most successful direct response mail campaigns to kick-start her brand-new, Colorado-based, historically-located dental practice start-up.
In the space of 1 week, Dr. Roper received 90 new calls from our direct mail campaign. And, the calls keep coming in; as of the date of this writing Lauren has received 111 calls from just her first mailing of fewer than 3,700 pieces (a record-setting event for Jerry Jones Direct, too!).
With big chain dentistry ever encroaching on solo practices and because they have an almost unlimited marketing budget, to attract new patients, we are very proud that Dr. Roper has had the huge success she has had.
As a Member of JJD’s ClearPath Society, Dr. Roper has continuous access to a dedicated and experienced Designer as well as a dedicated Member Ambassador. Not to mention weekly input from JJD Founder, Mr. Jerry Jones. This entire JJD team are responsible for guiding doctors through the successful deployment of Member strategies, tools and techniques, to include hitting even the craziest of goals set by our Member doctors.
Lauren understands that dentistry is a business and she knows that if you have trouble on the business side, your clinical side suffers. As Lauren gets set to open up a new practice we have no doubt it will be incredibly successful. We look forward to working with Lauren’s amazing team well into the future of this budding new record-setting start-up.